FAQs

Frequently asked questions

Getting started

  • What sets Monarch apart is our unwavering commitment to personalized care, thoughtful artistry, and meaningful transformation. We are not a one-size-fits-all salon and spa—every experience is curated with intention, honoring individuality, balance, and long-term confidence. From our highly trained team to our serene, private atmosphere, we focus on results that feel natural, harmonious, and timeless. At Monarch, beauty is never rushed or replicated; it is refined, elevated, and uniquely yours.

  • All treatments are performed by our team of fully licensed and certified professionals, each bringing extensive training, expertise, and a commitment to excellence within their respective specialties.

  • We operate by appointment only to ensure the safety and comfort of both our clients and practitioners. Prior to your visit, you’ll receive an access code via email and text to enter the building.

    Please note, we have two entrances—one for the salon and one for the spa. Use the door that corresponds with the service you’ve booked. Upon arrival, check in on the iPad, then feel free to enjoy our coffee bar and water station. Your service provider will be with you shortly.

  • Yes, we offer consultations to all clients. This is an opportunity for you to meet with one of our expert providers, discuss your goals, and learn about the treatments that would be most beneficial for you.

  • Preparation varies depending on the treatment. Specific pre-treatment instructions will be provided to you when you book your appointment.

About our treatments

  • Our experienced providers will guide you. During your initial consultation, we will assess your skin, discuss your goals, and recommend the most suitable treatments to achieve your desired results. We believe in educating our clients to help them make informed decisions about their care.

  • We prioritize your comfort. While some treatments may involve mild discomfort, we use various methods to minimize it, such as topical numbing creams and advanced techniques. Your provider will discuss what to expect during your specific procedure.

  • Downtime varies depending on the treatment. We will provide you with detailed post-care instructions and what to expect.

  • The onset of results differs by treatment. Some treatments offer immediate results, while others, like those that stimulate collagen production, will show gradual improvement over several weeks to months. Your provider will give you a clear timeline of what to expect. Results don’t happen overnight, so we recommend rebooking your appointments to achieve and maintain optimal results.

  • Your safety comes first. Every one of our providers has completed the required certifications and licensing to deliver care you can trust.

  • Our hair stylists in the hair department operate as independent subcontractors of Monarch Beauty & Spa. While they work under the Monarch name, each stylist runs their own business. All pricing, policies, concerns, and service-related questions should be directed to your individual stylist.

Appointments & policies

  • You can book online here: https://www.phorest.com/salon/monarchbeautyspa

    or you can call 443-823-1423 to schedule an appointment

  • We require 48 hours' notice for cancellations or rescheduling. Cancellations within 48 hours and no-shows will be charged 50% of the scheduled service total. Arriving 10 minutes or more late will be considered a no-show and charged 50%. Same-day rescheduling is subject to a non-refundable fee of 20% of the scheduled service total, charged instead of the standard cancellation fee. We appreciate your understanding and respect for our providers' time.

  • We accept all major credit cards (Visa, MasterCard, American Express), debit cards, and exact change only, Venmo & Affirm.

  • Yes — we work with trusted third-party financing partners like Affirm to provide flexible payment options. Please note that a minimum purchase of $300 is required to use Affirm.

  • We require a credit card on file to secure your appointment. A $1 authorization charge will be processed to verify the card and hold your booking. Clients who do not show for their appointment will be charged 50% of the scheduled service. Any future appointments will also require a 50% deposit at the time of booking.

OUR POLICIES

Policies & Spa Etiquette

APPOINTMENT SCHEDULING

Appointments can be booked via phone, email, or through our online booking system. We encourage scheduling well in advance to secure your preferred date and time. We are by appointment only and will need an appointment to enter the building.

CONFIRMATION

A confirmation notification will be sent 48 hours prior to your appointment. Please confirm your attendance to avoid cancellation.

CANCELATION AND RESCHEDULING

We require 48 hours' notice for cancellations or rescheduling. Cancellations within 48 hours and no-shows will be charged 50% of the scheduled service total. Arriving 10 minutes or more late will be considered a no-show and charged 50%. Same-day rescheduling is subject to a non-refundable fee of 20% of the scheduled service total, charged instead of the standard cancellation fee. We appreciate your understanding and respect for our providers' time.

LATE ARRIVALS

Please arrive on time to receive the full benefit of your treatment. Arriving late may result in a shortened session or rescheduling, without a refund.

DEPOSIT POLICY

We require a credit card on file to secure your appointment. A $1 authorization charge will be processed to verify the card and hold your booking. Clients who do not show for their appointment will be charged 50% of the scheduled service. Any future appointments will also require a 50% deposit at the time of booking.

HEALTH AND SAFETY

Clients must inform our staff of any medical conditions, allergies, or medications prior to treatment. Monarch Beauty & Spa reserves the right to refuse service if a treatment is deemed unsafe.

PRIVACY AND CONFIDENTIALITY

All client information is kept confidential and managed in accordance with privacy regulations.

For any questions regarding our booking policies, please contact the clinic directly.